How can we help?
We usually reply within one business day.
Report a bug
Something broke, or a public cooking video wouldn’t extract? Send the details — every report directly improves the app.
Report a bugRequest a feature
Early users steer the roadmap. Tell us what would make Recibase indispensable in your kitchen.
Request a featureEmail us
Billing, account questions, or anything else — send it over with your account email.
support@recibase.appManage your subscription
Subscriptions are billed by the app stores. Change or cancel your plan there — it takes effect immediately in Recibase.
App Store Google PlayCommon questions
A video failed to extract. What can I do?
Check that the link is public (private or age-restricted videos can’t be read) and actually contains a spoken or captioned recipe. Failed extractions don’t count against your quota. If a public cooking video consistently fails, email us the link — those reports directly improve the extractor.
My purchase isn’t showing up
Open the app and tap Restore Purchases on the paywall or in More → Subscription. This re-links your store receipt to the account you’re signed into — the usual fix when you’ve changed devices or signed in with a different method (for example, Apple’s “Hide My Email”).
How do I delete my account?
In the app: More → Account → Delete account. This permanently removes your personal data per our Privacy Policy.
Where did my saved recipes go after cancelling?
They’re safe. Your library is preserved when a subscription ends and everything reappears the moment you re-subscribe.
Can I request a feature?
Please do — early users steer the roadmap. Email support@recibase.app with “Feature idea” in the subject.